Network Uptime Service Level Agreement
BytesTech guarantees network uptime to be min. 99.8%, and up to 100%. This guarantee assures that all major routing devices within our network are reachable from the global internet up to 100% of the time.
Network SLA Exclusions
Many possible situations are completely beyond the control of BytesTech, and therefore are not in the scope of this SLA. These situations include:
- Scheduled Network Maintenance - occasionally network maintenance will be required. BytesTech will do everything possible to minimize and avoid downtime during this maintenance. You will receive prior notification of upcoming maintenance at the email address we have on file. Scheduled maintenance periods are not eligible for SLA credits.
- Hardware Maintenance - on rare occasions, the hardware in our servers may need maintenance or replacement. BytesTech will do everything possible to minimize any downtime in these situations. Any downtime incurred as a result of this maintenance will not be counted towards our network SLA.
- Software Maintenance - an important part of managing a server is keeping the software up to date. Occasional software updates will be required to address security or performance issues. Usually you will experience little or no downtime in these situations, but we cannot guarantee a specific amount of time in all situations.
- Malicious Attacks - if a third party not associated with BytesTech initiates a "Denial of Service" or other form of disabling attack against our servers or major portions of our network, BytesTech will do everything in it's power to stop the attack, but cannot guarantee a resolution time.
- CPanel Issues - CPanel will upgrade itself automaticly for related software. On occasion, one of these automatic updates could adversely effect all or part of the CPanel related software on the server. BytesTech will do whatever is necessary to fix any Cpanel related problems, but cannot guarantee a resolution time.
